FAQ
Membership
Can my family members join?
Yes, your family members can join Plane Saver. They can set up their savings via Direct Debit unless we partner with their employer.
Is the £10 fee for each savings account?
No, the £10 membership fee covers all savings accounts, loan products, lifestyle discounts, financial education, and resources.
What if I have further questions or need assistance?
If you have further questions or need assistance, you can contact our Member Services Team via phone or email on the last page of this pack.
Is there a mobile app for managing my account?
​Yes, Plane Saver has a mobile app that allows you to manage your savings, apply for loans, and check your accounts on the go.
Employee Payroll Saving Scheme
Are the saving deductions taken before or after tax?
All deductions are taken after tax and will appear on your payslip. The deducted amount will be available in your chosen Plane Saver savings account.
Will my employer know if I’m saving or borrowing?
The reason for your salary deductions are confidential. Your employer will not know if you’re saving or borrowing.
Do I pay for the discounts from my salary?
No, only your savings commitment and any loan repayments are deducted from your salary. Discounts and reloadable gift cards are purchased directly through the discounts platform.
Can I change, freeze or cancel my monthly salary deductions?
Yes, you have full flexibility to change, freeze, or cancel your payroll deductions without any charges.
Can I continue with Plane Saver after leaving my job?
Yes, you and your family can continue as Plane Saver members. We will assist in setting up your plan through Direct Debit. If your new employer has a payroll deduction scheme in place with us, we can help you with the transition.
Savings Accounts
Can I have a Plane Saver Cash ISA and keep my existing Cash ISA with another provider?
Yes, under the Government’s ISA Freedom policy, you can have ISAs with multiple providers, but your total tax-free allowance remains up to £20,000.
Can I transfer my savings into Plane Saver’s Cash ISA from another provider?
Yes, you can transfer your savings from another provider directly into the Cash ISA.
Can I transfer my savings from another provider to Plane Saver?
Yes, you can transfer your savings from another provider to Plane Saver. Please contact our Member Services Team for assistance with the transfer process.
How do I withdraw money from my savings account?
You can withdraw money directly through our website or app. Withdrawals are processed Monday to Friday and can be transferred to your bank account.
Is there a minimum amount I can save?
The recommended minimum savings commitment is £20 per month.
Loans
What can I do if I miss a payment and/or am struggling to repay my loan?
If you are struggling to make your usual loan repayments, we’re here to help. Please call a member of our team on 0208 607 5020, and they will talk you through the options. Alternatively, you can email us: info@planesaver.co.uk
Lifestyle Discounts
​When do I get access to lifestyle discounts?
New members are added to the discount platform within 8 working days of joining. You will receive an email to sign up and download our discounts app, giving you access to over 1,000 lifestyle discounts.
Who should I contact if I'm having problems with my platform?
Should you have any problems, contact Vivup Support Team!
Call: 01252784540
Email: customersupport@vivup.co.uk
Bank Account Verification
Why does Plane Saver remove unverified bank accounts?
To keep your money safe. Any bank account that has not been verified will be removed. This helps protect against fraud and makes sure all transactions are secure.
My unverified account was removed. Will this affect my current withdrawals?
If your account was unverified and has been removed, you’ll need to add and verify a new one before making withdrawals again. If you already withdraw money using our mobile app or online banking, your bank account is verified and nothing will change.
How do I verify my bank account?
Log in to the Plane Saver mobile app or online banking. From the main menu, select “Add a Bank Account” and follow the steps to enter and verify your details.​
I’m not registered for online banking. What do I do?
No problem. Contact our Member Services Team at 0208 607 5020 or email info@planesaver.co.uk and we’ll help you. If you’re on your smartphone, you can also download our app to get started.
Is the bank verification process secure?
Yes. The process is designed to protect you and your money. By verifying all bank accounts, we can provide a safer and more reliable service for members.
Who can I contact if I need help verifying my bank account?
Our Member Services Team is here to support you. Call 0208 607 5020 or email info@planesaver.co.uk and we’ll guide you through the process.
Annual Membership Fee
What is the Annual Membership Fee?
The annual membership fee is a £10 charge applied to eligible member accounts. This contribution supports the continued enhancement and maintenance of our services, ensuring that we can offer valuable benefits and support to our members.
How and When is the Contribution Charged?
For Existing Members:
The annual contribution of £10 is typically deducted from your Share 1 Account (Regular Saver) on the first working day of January each year. Any changes will be communicated to you by email, so please ensure your email address is up to date and remember to add us to your contacts to avoid important communications going into Junk or SPAM.
​
For New Members:
If you join Plane Saver Credit Union after January, the annual contribution will be deducted from your initial deposit at the time of joining. The fee is adjusted on a pro-rata basis depending on the month you join.
​
See the breakdown below:
-
January: £10.00
-
February: £9.17
-
March: £8.33
-
April: £7.50
-
May: £6.67
-
June: £5.83
-
July: £5.00
-
August: £4.17
-
September: £3.33
-
October: £2.50
-
November: £1.67
-
December: £0.83
What If I Have Financial Difficulties?
If you are facing financial challenges or have any concerns about the annual contribution, please contact us. We are here to support you and will work with you to address any financial difficulties. Reach out to us by calling 0208 607 5020 or emailing info@planesaver.co.uk.
Who is exempt from the annual contribution?
You will not need to pay if you are:
-
Under the age of 18
-
Receiving means-tested benefits
-
Working for a payroll partner that pays the contribution on your behalf.
How will the annual £10 contribution be deducted from member accounts?
The £10 contribution will automatically be deducted from the Share 1 Account (Regular Saver) on the first working day of January each year until/unless any further changes are implemented.
Can I choose a different payment method for the annual contribution?
Currently, the automatic deduction from your Share 1 Account (Regular Saver) is the designated method for the £10 annual contribution. If you wish to, you may make a one-off transfer into your account to cover the contribution using these details:
-
Sort code: 20-61-55
-
Account Number: 40114510
-
Reference: 'PS' followed by your membership number
Will the £10 contribution amount change in the future?
Any changes to the £10 annual contribution will be communicated to members in advance. As of now, it remains a fixed amount. As per our rulebook and the terms and conditions of membership, an annual administration contribution will not be more than £10.00 per year
How will I be notified about future deductions of the £10 contribution?
Members will receive notifications via email or SMS, and there will be updates on our website regarding future deductions of the £10 annual contribution. The deductions will take place on the first working day of each calendar year until or unless we inform you otherwise.
What happens if I don't have sufficient funds in my account when the fee is taken?
If your account balance does not cover the fee, the contribution will not be deducted, and we will contact you to arrange an alternative payment.
Can I pay the £10 contribution in instalments throughout the year?
Currently, the £10 contribution is designed to be a one-time annual deduction however, if you are experiencing financial difficulties, you should contact us as soon as possible by calling 0208 607 5020 or emailing us at info@planesaver.co.uk
Is the £10 contribution eligible for tax relief?
The £10 contribution is not currently eligible for tax relief.
How do I update my contact information to ensure I receive communications?
Members can update their contact information by logging into their online account, or mobile app or by contacting our team on 0208 607 5020 or info@planesaver.co.uk
What can I expect from Plane Saver in exchange for the £10 contribution?
Plane Saver Credit Union will continue to provide a range of savings and loan products to its members. There are already several member benefits in place, and we are working on enhancing member benefits, including retail and lifestyle discounts, and mental and physical health resources.
How can I provide feedback or suggestions regarding the annual contribution?
Members are encouraged to share their feedback or suggestions by contacting our customer service team via email at info@planesaver.co.uk or by calling 0208 607 5020.
How do I request financial hardship assistance?
Members facing financial difficulties can be directed to contact our Credit Control team at 0208 607 5020 or via email at info@planesaver.co.uk
Does the annual fee affect the way dividends are calculated or paid?
There are no changes to the way dividends are calculated or paid.
What happens if I join after January?
New members will be sent an open banking link to deposit their initial £5.00 credit along with a pro-rata member contribution. Depending on which month of the year the member joins, the amount will differ.
If I close my account, do I get a refund?
No. Members who leave will not receive any refunds unless they are leaving within the first 14 days of membership as this is their ‘cooling off period’.
